Please read through them carefully before placing your order.

By using this website and/or placing an order you agree to be bound by the Terms and Conditions set out below.
Before placing an order, if you have any queries relating to these Terms and Conditions, please email to contact@brigittemousset.be
We reserve the right to modify the Terms and Conditions from time to time without notice. If you do not agree to any change to the Terms and Conditions, then you must immediately stop using the website. Changes will apply to any subsequent orders received. 

General

Every Brigitte Mousset item is handmade in her workshop in Belgium. Each piece is unique and can as such vary slightly in tone, size and finish. The artisan production process may lead to small imperfections.


Ordering

All orders are subject to acceptance and availability.

Brigitte Mousset holds no stock. All items ordered through the Brigitte Mousset online shop will be handmade by Brigitte Mousset upon reception of each order.

Normal delivery is 3 (three) weeks.

You will receive an email after receipt of your order.

Any expected delay or unavailability of certain leathers or other materials will be communicated by email as soon as the order is received to give the customer the choice of canceling the order.


Payment
All payments can be made in Euro, through PayPal, Visa, MasterCard.


Shipping cost
Europe free shipping
If you want to order from another country, please contact us at contact@brigittemousset.be

Warranty
Brigitte Mousset grants you a warranty covering hidden manufacturing defects for 24 months from date of purchase. Such warranty only covers damages not caused by accident, improper use, normal wear and tear. Every repair shall have to be done by Brigitte Mousset.
As from 6 months following the purchase of your item, you will need to demonstrate that the defect was indeed a hidden manufacturing defect.
Please make sure to bring along your purchase or delivery ticket as you will need it to demonstrate the authenticity and date of purchase.
After such warranty period our repair service can take care of your item at a cost which will be communicated to you upon inspection of the defect item.

Exchange

Items, which are unworn, undamaged and in their original packaging, can be returned within 7 (seven) days after the date of purchase with the Brigitte Mousset tag/labels still attached to the product.
The shipping costs are for your account. If you return your product always inform us by email to contact@brigittemousset.be

When we receive your package you will get a refund within 10 business days under the condition the item is proved to be unworn and undamaged.

Special custom made and bespoke items cannot be returned.